Satisfaction Guaranteed
We guarantee you will be satisfied with our products. We have always had a policy of
replacement or refund if you are not satisfied. SPI wants you to be satisfied with each
product we produce. We make every effort to see to it that our products are of the highest
quality and meet all appropriate recognized industry standards. Since we cannot guarantee
that all products are applicable to all situations and that the data we provide from many
sources is reliable and accurate for all situations, our lawyers want you to know that ...
All statements, technical data, and recommendations contained herein are based upon
tests we believe to be reliable. However, the accuracy or completeness thereof is not
guaranteed. The proper and correct application of products and data is the responsibility
of the user. The following is made in lieu of all warranties, expressed or implied:
SPI’s only obligation shall be to replace such quantity of the product proved to
be defective. SPI shall not be liable for any injury, loss, or damage, direct or
consequential, arising out of the use of or the inability to use the product. Before
using, users shall determine the suitability of the product for their intended use, and
users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect
unless embodied in a written agreement signed by authorized officers of SPI.
Limited Warranty
SPI expressly warrants that for a period of one (1) year from the date of purchase,
SPI products will be free of defects in material (parts) and workmanship (labor). Within
the warranty period, a unit will be tested, repaired or replaced at SPI’s option,
free of charge. Call our Customer Service Department at (909) 664-9986 for a Return Material
Authorization (RMA) and proper shipping
instructions and address. Please include a copy of your original packing slip, invoice, or
other proof of date of purchase. Any unit under warranty should be shipped prepaid to the
SPI factory. Warranty replacements will take approximately two weeks.If your unit is out
of warranty, call our Customer Service Department at (909) 664-9986 for a Return Material
Authorization (RMA) and proper shipping
instructions and address. SPI will quote repair charges necessary to bring your unit up
to factory standards.
Warranty Exclusions
THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED
AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE
SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to
accidents, neglect, misuse, alterations, operator error, or failure to properly maintain,
clean or repair products.
Limit of Liability
In no event will SPI or any seller be responsible or liable for any injury, loss or
damage, direct or consequential, arising out of the use of or the inability to use the
product. Before using, users shall determine the suitability of the product for their
intended use, and users assume all risk and liability whatsoever in connection therewith.
F.O.B. Point
Unless embodied in a written agreement signed by authorized officers of SPI, the F.O.B. point for all products purchased from SPI will be the F.O.B. factory.
Out of Warranty Repairs
Field repair or unauthorized tampering of SPI brand products is not recommended and will nullify any and all warranties provided by SPI. All SPI items to be repaired must be returned to the DII factory in Chino, California. SPI will quote repair cost upon receipt and inspection of product. Repaired product will include a 90 day warranty. A Return Merchandise Authorization number (RMA#) must be obtained from SPI for out of warranty repairs. A copy of the RMA must accompany the shipment. The RMA number must appear on the outside of returned cartons, and SPI has the right to refuse all return shipments which do not bear the RMA number or which are shipped freight collect. Customer is responsible for all freight and transportation charges.